Thank you for shopping at Aroma-deadsea.com. We appreciate your trust in our products. If you are not entirely satisfied with your purchase, we are here to help.
1. Eligibility for Returns
We accept returns on cosmetic products within 2 weeks (14 calendar days) from the date of product arrival. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team via email at email@example.com within the 2-week return window to notify us of your intent to return the product.
- In your email, provide your order number, a description of the item(s) you wish to return, and the reason for the return.
3. Return Shipping
You will be responsible for paying the shipping costs associated with returning the item(s) to us. Please ship the product(s) to the following address:
Aroma Dead Sea Spa and Cosmetics LTD ,5 Hashikma St. Azur, Israel 5800183
4. Refund Process
Upon receiving your returned item(s), we will inspect them to ensure they meet the eligibility criteria stated in section 1. If the return is approved, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping costs, including the original shipping charges, are non-refundable.
- Depending on your financial institution, it may take some time for the refund to be reflected in your account.
5. Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us:
- Email: firstname.lastname@example.org
- Mailing Address: 5 Hashikma St., Azur, Israel 5800183
Please note that certain items may not be eligible for returns due to hygiene and safety reasons. These may include products with broken seals or items that have been used or altered in any way. We reserve the right to refuse returns that do not meet our policy criteria.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a refund, including any applicable return shipping costs.
We aim to provide a hassle-free shopping experience and will do our best to address any concerns promptly and fairly.
This Returns & Refunds Policy is subject to change without notice. It was last updated on September 10 2023.